Can you describe a time when you helped a client navigate a complex Medicare issue?
Answered by 64 licensed agents
With lots of due diligence I was able to enroll him into a proper medicare advantage plan with drug coverage. We also did a new application for "Extra Help". I communicated with his son the urgency of obtaining specific documents so that we could reapply for his medicaid.
It is expected that in the next 6-8 weeks we will have him receiving his extra help benefits and his medicaid!
Answered by Cathy Reeck on March 18, 2025
Broker Licensed in GA, AZ, MD & NC, PA, SC & TN
Answered by Larry Dalton on March 26, 2025
Broker Licensed in OK & TX
Answered by Brian Moore on March 26, 2025
Broker Licensed in OH
Answered by Melonie Wood on March 30, 2025
Agent Licensed in FL & AL
Answered by Clarence "Mark" Christiansen on March 26, 2025
Agent Licensed in WI, AZ, CA & 16 other states
Answered by Joseph Bachmeier on March 25, 2025
Agent Licensed in PA, DE, FL & MD, NC, NJ & SC
Answered by Christopher Boyd on March 4, 2025
Agent Licensed in IN, KY, MI, OH, PA & TN
Answered by Charles Fletcher on March 24, 2025
Agent Licensed in WA, AZ, ID, NV & TN
Answered by Christopher Palazzini on March 25, 2025
Broker Licensed in FL, CA, GA & 6 other states
Answered by Robert Pennington on March 25, 2025
Broker Licensed in NC, GA, SC & VA
Answered by Bill Green on March 26, 2025
Broker Licensed in FL, AL, AZ & 19 other states
Answered by Vincent Esposito on March 26, 2025
Broker Licensed in NY, FL & NJ
After doing the math on the late penalty, paying the late penalty plus the cost of the drug plan and the cost of the drugs turned out to be the best decision. They went from over $700 per month without coverage to around $150 per month, and they were very happy with that.
These stories are more common than you might think, and many times, we’ve been able to find a workaround for Rx issues. Having been through extensive training on solving these issues and having an entire team of pharmacists as a backup doesn’t hurt!
Answered by John Stagner on March 25, 2025
Broker Licensed in MO & TX
This market is always particularly challenging in my area because the networks are constantly shifting. Medicaid is going under massive changes and there’s a lot of uncertainty with the Provider networks. In addition, those networks are very busy and flooded with patients. So I’m consistently challenged to make sure that I have the most timeline and relevant information
Answered by Charise Karjala on March 26, 2025
Broker Licensed in CA, AZ, CO, PA & WA
Answered by Edward Smith, ChFC, CRPS, AIF on March 25, 2025
Broker Licensed in OH, GA, IN, KY & SC
Answered by Ruben Trejo on March 4, 2025
Broker Licensed in TX, AL, AR & 27 other states
Answered by Ben Washington on March 25, 2025
Broker Licensed in IL, FL, MN, SC, TX & WI
Answered by Deborah Lee on March 26, 2025
Broker Licensed in WI, FL, IA & MN
Answered by Edward Allen on March 4, 2025
Broker Licensed in CA & TN
I had a someone call in who was transitioning from employer coverage to Medicare, but she was still working part-time and had COBRA offered to her. The HR department gave her some half-baked advice and basically told her to take COBRA and “figure out Medicare later.” Problem is, that can screw up your Medicare Part B enrollment and lead to a lifetime penalty or delayed coverage start.
When she reached out to me, she had no idea that COBRA doesn’t count as creditable coverage for delaying Medicare enrollment. If she followed their advice, she would’ve ended up paying more forever and had a gap in her health insurance.
I walked her through exactly how to enroll in Part B on time avoiding those penalties and helped her choose a supplement that kept her doctors and medications covered without all the network drama that she had faced on her group plan.
Her exact words after we finished: “Why didn’t anyone tell me this earlier?”
My answer? “Because they don’t get paid to.”
The unfortunate truth is that HR employee likely didn’t have bad intentions but was simply going off of the limited knowledge that they had so it is a great example of why it’s so important to work with someone who really knows the intricacies of Medicare enrollment.
This is what we a great agent will do. We cut through the noise and get people the right coverage the first time. No guessing. No confusion. Just the truth.
Answered by Corey Romero on March 21, 2025
Broker Licensed in LA & TX
Answered by Lauren Singer on March 25, 2025
Broker Licensed in SC
Answered by Bob Thompson on March 25, 2025
Agent Licensed in IA
Advocating for claim payments
Answered by Robert Fracchia on March 25, 2025
Broker Licensed in MI, FL & NC
Answered by Jim Neil on March 26, 2025
Agent Licensed in MI, AL, AR & 31 other states
Answered by Greg Milliser on March 25, 2025
Broker Licensed in MO, AR, IN, KS, OH & OK
This most commonly occurs with telemarketing calls and TV advertisements that promote "extra benefits" for Medicare beneficiaries. Often times we have been able to limit the damage but unfortunately that is not always possible.
Answered by Charles Boone on March 25, 2025
Broker Licensed in OH
Answered by Jon Kelderman on March 25, 2025
Broker Licensed in IA, AZ & TX
Answered by Jonathan Potter on March 25, 2025
Broker Licensed in UT, AZ, CA & 14 other states
Answered by Tina VanPhung on March 22, 2025
Broker Licensed in OR, AZ, CA & 7 other states
Answered by Jason Rubin on March 25, 2025
Broker Licensed in CA, AK, AL & 33 other states
To really help someone, I make sure to take the time to understand their specific circumstances. It’s all about listening to their needs, their healthcare situation, and any other benefits they might be eligible for. Once I have a clear picture, I can guide them toward a good option based on their individual situation. It is not just a one-size-fits-all solution.
Answered by Brittney Brock on March 25, 2025
Broker Licensed in AZ, CA, FL & 7 other states
Answered by Gregg Matheny on March 25, 2025
Agent Licensed in AZ & UT
I have clients that pay part B while able to stay on Employer benefits.
Answered by Leslie Helene Sussman on March 31, 2025
Broker Licensed in NJ, DE, FL & PA
Answered by Michael Kim on March 25, 2025
Agent Licensed in NV, AR, AZ & 18 other states
Answered by Sean Davis on March 26, 2025
Broker Licensed in NY, LA, MD & 6 other states
Answered by Julie Joyce on March 25, 2025
Agent Licensed in PA, CT, DE & 9 other states
Answered by Gretchen Morris on March 4, 2025
Broker Licensed in MN, AZ, FL & WI
He had not filed taxes in years, even though he has a business. The business was constantly losing money, so he took no income. He has a partner who has been supporting him financially.
Answered by Tammie Rutledge on March 25, 2025
Broker Licensed in WA, AZ, FL & ID, MT, OR & TX
Answered by Paul Dzierzanowski on March 25, 2025
Agent Licensed in FL
Answered by David Koller on March 26, 2025
Broker Licensed in UT, ID & NV
Answered by George Kolitsas on March 25, 2025
Broker Licensed in CT
Reexamining a person's plan through a thorough "needs analysis" and found this person to qualify as a dual beneficiary.
Answered by Jeffrey Simpson on March 7, 2025
Agent Licensed in NC, GA & SC
Answered by Mitchell Jerome on March 12, 2025
Broker Licensed in TX
Answered by Michael Crocker on March 14, 2025
Broker Licensed in SC
Answered by Martin Cahill on March 4, 2025
Agent Licensed in MA, CT, FL & 5 other states
Answered by Walt Smith on March 25, 2025
Agent Licensed in NJ, PA & VA
Answered by Christopher Orr on March 26, 2025
Broker Licensed in TN, KY, NC & VA
Answered by Mindy Foran on March 26, 2025
Agent Licensed in CT
Answered by Frank Woerner on March 26, 2025
Broker Licensed in IN & IL
In these circumstances, working with a local agent like me has its advantages. I provide lifetime billing and claims support for all of my clients, at no extra charge to them! This definitely beats calling a 1-800 phone number where you wait on hold or can barely understand the person!
It does not cost a penny to work with me, but you get extra help!
Answered by Isaac Lind on March 27, 2025
Agent Licensed in NE
Answered by Stephanie Yarberough on March 4, 2025
Broker Licensed in PA
Answered by Erin Stott on March 5, 2025
Agent Licensed in UT, OR, TX & WA
Answered by David Ghiorso on March 25, 2025
Agent Licensed in CA, AZ, IA, MT, NV & TN
Answered by Michele Vina on March 26, 2025
Broker Licensed in TX, KY, OH & OK
Answered by Ted Heckel on March 4, 2025
Agent Licensed in CT, AL, FL, NY & SC
Answered by Linda Bolan on March 12, 2025
Agent Licensed in IN
I also help navigate starting Medicare after turning 65 and leaving a creditable group plan by submitting the correct paperwork to Medicare to prevent any late enrollment penalty charges!
Answered by Jill Belvin on March 24, 2025
Agent Licensed in TX, AZ, FL, MI & NJ
Answered by Tony Hardwick on March 31, 2025
Agent Licensed in GA, AZ, CA & 15 other states
We review these plans annually and adjust them as needed.
Answered by Sean MacBean on March 27, 2025
Agent Licensed in SC, GA, KY, NC, TX & WV
Answered by Abbie Choate on March 4, 2025
Broker Licensed in CA & NY
Answered by Deborah Bates on March 6, 2025
Agent Licensed in AZ, FL, MN, NM, TX & UT
Answered by Micheal Rohlmeier on March 17, 2025
Agent Licensed in KS, FL & MO
Answered by Lynsy Meier on March 18, 2025
Broker Licensed in TX
Answered by Cory St. Etienne on March 26, 2025
Broker Licensed in FL, KY, LA & 5 other states
Tags: Agent Interview
Agents: Share Your Expertise
Have insights or experiences related to this topic? Help others by sharing your knowledge and answering this question.
Add Your Answer