What's the biggest frustration Medicare agents have when helping clients enroll?

Question

Diane Andree · Accepted Answer

Medicare and Social Security do not do a good enough job helping clients understand that Social Security and Medicare are two different things. Many people are waiting past the age of 65 to retire because full Social Security benefits comes much later at age 67. If you are not yet collecting your SS, then you are not automatically enrolled. Clients need to enroll early and allow 4-6 weeks sometimes to show up in the system. Waiting for clients to finally get in system, even when they already had Part A and are waiting to get Part B, can be frustrating for clients, and I am frustrated for them.

Answered by Diane Andree on April 20, 2025

Agent Licensed in NY

Answered by Diane Andree Medicare Insurance Agent

Gregg Matheny · Answer

Insurance companies don’t fill in Medicare brokers on changes that a client may make. The biggest frustration ends up being a lack of communication, Because when the client calls up and says that they’re frustrated with Something, they have to fill in the Medicare broker on what’s going on. This can be alleviated with simple open communication.

Answered by Gregg Matheny on March 25, 2025

Agent Licensed in AZ & UT

Answered by Gregg Matheny Medicare Insurance Agent

John L Herman Jr · Answer

The most frustrating part is working with someone who has done some research and is sure they know as much as I do.  Or consulting with someone who has a friend or family member that is telling them what is good and what is bad.

Once people realize how much time I have spent studying Medicare and all of the rules and all of the Insurance Carriers who provide Plans…they start to trust me more than the limited research they have done and then they listen.  And that is enormously satisfying.

John Lopez · Answer

If a client has enrolled in Part A at age 65 but delayed Part B coverage until later, the processing of that Part B effective date can be quite time-consuming from the Social Security Administration. After that, obtaining the correct information from clients, like ALL of the medications taken and ALL of the doctors a client may see helps the agent make sure they get the best plan for them if they are considering a Medicare Advantage plan.

Answered by John Lopez on April 19, 2025

Broker Licensed in DE, MD, NC, NJ, NY & PA

Answered by John Lopez Medicare Insurance Agent

Gary Henderson · Answer

I don't have frustrations actually. I appreciate that people don't understand this. It's complicated. I try to boil it down to simple terms determine based on their income if they can afford a Medicare supplement plan, which I always recommend typically a Medicare supplement plan N.
If their income is low and they can't afford it, then a Medicare advantage plan is their better choice. 
However, I feel compelled to explain the risks with Medicare advantage plans. A lot of agents. Just try to sell them on. You get this for free. You get that for free. Well, there's nothing for free. You're paying for it somewhere

Jamie Herrick · Answer

I don’t think there is really any huge frustrations. If a potential client has an idea of what they want is helpful. I always recommend talking to friends and family to see what they have since you trust them most:)

Answered by Jamie Herrick on April 6, 2025

Agent Licensed in WI

Answered by Jamie Herrick Medicare Insurance Agent

Joel Montilla, Esq. · Answer

Helping clients differentiate between "price" vs "cost," and helping them understand insurance needs during maintaining your health is different from insurance during a need, urgent, or an emergency event!

Answered by Joel Montilla, Esq. on April 9, 2025

Broker Licensed in FL

Answered by Joel Montilla, Esq. Medicare Insurance Agent

Jacquie Wolf · Answer

I would say that confirming medications being covered and providers being In-Network among different carriers is the hardest part. Fortunately, there are tools available to make it easier.

What's the biggest frustration Medicare agents have when helping clients enroll?

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What's the biggest frustration Medicare agents have when helping clients enroll?

Agents: Share Your Expertise

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Agent Locator

Medicare Agents HubA non-government resource website

Medicare Agents Hub
A non-government resource website