What role do you think technology will play in the future of Medicare?
Answered by 30 licensed agents
Advancements in technology are poised to transform Medicare in the coming years. Telemedicine, which saw explosive growth during the COVID-19 pandemic, is likely to become a permanent fixture in Medicare’s coverage. Other technological innovations, such as artificial intelligence (AI) and wearable devices, have the potential to improve care delivery and outcomes. However, integrating these technologies into Medicare will require addressing challenges such as data privacy, reimbursement policies, and ensuring equitable access for all beneficiaries.
AI programs are becoming very popular in the Medicare and healthcare system. We are in changing times with the Medicare system, and the future is in the hands of our leaders in Washington, DC as to outcome of our Medicare will flow.
As a Medicare expert, I believe technology will simplify processes like enrollment and plan selection, but I’m genuinely concerned that AI could soon replicate the expertise I offer clients. My biggest fear is that within a decade, it might crunch numbers and match plans better than I can, cutting into the personal guidance I provide. I just hope there’s still room for the human judgment and connection I bring to the table.
As technology continues to advance, it will always be a valuable tool, such as submitting enrollments on line, checking provider networks, formularies, ......
Technology has already had a hand in Medicare insurance. There are certain carriers who do their underwriting online immediately after I complete their application. We have seen more signs of the technology being used every year.
Technology might make comparing plans and enrolling easier, but at the end of the day, Medicare is a service business. People still need a human to guide them — especially when their health and finances are on the line.
It has the opportunity to change it dramatically. AI integration, getting rid of fraud and waste once and for all will allow Medicare benefits to truly change lives.
I believe it will allow seniors that are turning 65 soon better access on plan designs and agents that they can contact. Please keep in mind some seniors are not tech savy and still want that kitchen table appoitment.
Technology allows me to narrow a client down from 13 carriers and 129 plans to a couple of options just by entering in doctors, prescriptions and benefits. That allows me to then look at the handful of viable options and use my knowledge to find the right option for that client. As someone who trains medicare agents, I appreciate the technology allowing us the ability to present all options, look at multiple carriers all at once and sort plans by individual benefits. My agents that use the technology available to them are better agents for it. I do not feel it is a replacement for a competent agent as there are limits to the tools, but it lets great agents do their job better, faster and more accurately.
Technology is constantly advancing and changing, and will most likely transform the future of Medicare. The advancement of technology will allow persons on Medicare to have more remote access to their doctors (Telehealth), along with doctors being able to monitor their patients remotely with devices. Not to mention, patients having more access to mental health care.
AI is already playing a role in claims, but the human element will always be available as the answer may sometimes fall into a grey area rather than black & white. That said, AI will continue to play a part in Medicare decisions and of course in the enrollment process.
Based on the innovations in the digital world, this existential question will constantly be asked since not only will Medicare itself continually change but so will AI be teaching people in a more simplified way.
Technology changes in the World are constantly having an effect on how costs play out, how treatments and prescriptions are delivered, and how information passes through from one station to another. So naturally, the costs of working with AI will affect the speed of treatments and services, how our Healthcare professionals can react to each other and the patients, and the overall pricing to the end user.
I believe how it affects the overall Healthcare Field is directly related to how it will then affect Medicare. Ultimately, what is wanted is for all things is to use AI to generate speed, accuracy, and costs.
I’ve been in this long enough that when I started out, I was filling out applications on paper and faxing them into carriers. I’ve seen the rise of technology in the Medicare world, and it sure does possess a learning curve. Once you’ve got that learning curve down, technology becomes crucial to everything but the benefit is that things happen so much faster now.
Brokers can see formularies and provider directories with the click of a few buttons,
Beneficiaries can get answers really Fast, Claims can be seen almost instantaneously, and premiums get paid with never having to write a check. Technology has made things easier in the Medicare realm. I think overtime technology is going to be more and more crucial To the daily workings of Medicare .
The future of technology and AI will play a distinct role in the future.
Insurance carriers are already finding a way to streamline the enrollment process and cut out Brokers.
Medicare is complex and so many choices of carriers having a broker is critical for reviewing plan choices and I consider myself an advocate to my members with helping on state resources, billing issues and more.
Having personalized service will always be valuable.
From an agent or broker stand point it has made enrollment much easier and quicker with electronic enrollments and makes it harder to make mistakes on applications and also much easier to do comparisons between plans as you can compare plans side by side
I don't think it will as most people need to speak to a broker to know the ins and outs of each plan, and what works best. Having a broker is a personal relationship, and we're here to help, and resolve any issues the client may be having.
Technology continues to play a major role in Medicare and has advanced significantly in the past 10 years. We have moved from paper applications to electronic and telephonic applications. We access our customer information from the Carrier's website and manage our customers in a CRM. I believe expansion of technology will continue and that AI will play a major role in the next few years. How AI will influence Medicare is being developed with evolving discoveries coming soon.
Technology is already integral to Medicare and will continue to shape its future. Currently, we utilize our platforms to compare plans and identify the best options for our clients. With the increasing influence of AI, companies are leveraging it for in-depth comparisons in the Part D market. Some are even using AI to interact with clients, review their medications, and recommend the most suitable plans. The role of technology in Medicare is only set to expand further.
AI will get smarter and agents will adapt it quickly. Right now many agents use "bots" to answer text messages and some are actually using it to call leads and book appointments. Using it to help with office tasks and help write articles is great. Call centers and Insurance companies using it to replace people will be the downside.
Technology, and in particular AI, will play a significant role in the future of Medicare. Possible advances include:
1) Enhancing diagnostics and treatment
2) Preventative care and chronic disease management
3) Administrative efficiency and fraud reduction
4) Improving access and patient engagement
5) Policy and population health analytics
There also are several concerns and challenges that will need to be thoughtfully considered as technology plays a larger role for each of us in many areas of our lives.
Technology will play a critical role in shaping the future of Medicare by enhancing care delivery, improving efficiency, and reducing costs2. Advancements in technology are poised to transform Medicare, with telemedicine likely becoming a permanent fixture in Medicare's coverage14. The integration of technology into Medicare services is reshaping how healthcare is delivered, accessed, and managed
Technology will play a critical role in shaping the future of Medicare by enhancing care delivery, improving efficiency, and reducing costs. Telemedicine, remote patient monitoring, and AI-driven analytics will enable earlier diagnosis, better chronic disease management, and more personalized care, particularly for an aging population. Electronic health records and data interoperability will streamline provider coordination, while automation and digital tools can reduce administrative burdens and fraud. However, to fully realize these benefits, Medicare must address challenges like digital literacy, equitable access, and data privacy for all beneficiaries.
