I tried calling Medicare and got transferred five times. Is there any way to get straight answers from them?

Answered by 16 licensed agents

I would first say make sure you called the right number for Medicare which is 1 (800) 633-4227. When you call that number make sure to say representative until they actually get someone on the phone.

Answered by Kyle Kokot on April 8, 2025

Broker Licensed in NC, AL, AR & 30 other states

Answered by Kyle Kokot Medicare Insurance Agent
It's much better using a chat on Medicare.gov! Get on the site and set up an account and then get on the Chat feature! I use it regularly and there is almost Immediate help and answers for all your questions!

Answered by Tony Capraro III on April 4, 2025

Agent Licensed in NH & ME

Answered by Tony Capraro III Medicare Insurance Agent
1-800-Medicare

If I understood your questions I bet I could guide you or answer them directly

Do you have a broker? Call them and maybe they can guide you

Answered by Tasha Riggs on April 2, 2025

Broker Licensed in CO, AZ, HI & 10 other states

Answered by Tasha Riggs Medicare Insurance Agent
Straight and always consistent, probably not. What was your question? Give me a call to discuss. My number is 816-204-4129. Or, you can email me at [email protected].

Answered by Brett Methner on April 30, 2025

Broker Licensed in MO, KS, OK & TN

Answered by Brett Methner Medicare Insurance Agent
After that frustrating situation, you should be calling 2-3 experienced agents (brokers) who can intelligently answer your questions. That type of individual has been “around the block” awhile and should be able to reply truthfully to you. It is this philosophy that I profess when one is close to Medicare-eligibility. Two to three agents to review with & the one with the most rapport is now YOUR own agent!

Answered by Steven Bleicher on May 29, 2025

Broker Licensed in AZ

Answered by Steven Bleicher Medicare Insurance Agent
I have found calling early in the morning on Wednesdays and Thursdays have shorter hold times. Please call your insurance agent to see if they can offer assistance.

Answered by Dana Dane on April 14, 2025

Agent Licensed in OR, AZ, CA & 6 other states

Answered by Dana Dane Medicare Insurance Agent

Answered by David Silver on May 20, 2025

Broker Licensed in FL, NJ & NV

Answered by David Silver Medicare Insurance Agent
Yes! They now offer a live chat option on their website. Go to "contact us" on the home page and then choose "live chat." It's awesome!

Answered by Clare Burley on June 3, 2025

Broker Licensed in CO, ID, KS & 6 other states

Answered by Clare Burley Medicare Insurance Agent
To get straightforward answers from Medicare, try initiating your own call to 1-800-MEDICARE or using the secure online portal on Medicare.gov. You can also explore the online resources and consider contacting a SHIP (State Health Insurance Assistance Program) counselor for personalized guidance.

Elaboration:

Initiate Your Own Call:

Instead of waiting for calls, call Medicare directly at 1-800-MEDICARE.

Secure Online Portal:

Explore the secure online portal on Medicare.gov for information and to manage your account.

Online Resources:

Review Medicare.gov for answers to common questions, including how to enroll, understand coverage, and handle appeals.

SHIP Counseling:

Consider contacting your local SHIP counselor for personalized assistance, as they can provide unbiased information and guidance.

Report Unwanted Calls:

If you are receiving unsolicited calls claiming to be from Medicare, report them to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC).

Answered by Fred Manas on April 21, 2025

Agent Licensed in NY, CT, DC & 7 other states

Answered by Fred Manas Medicare Insurance Agent
The best number we've found to reach Medicare is simply, 1-800 MEDICARE. I've helped many of our clients get through to Medicare and have been surprisingly impressed with the people that answer the phone. Once in a while you'll get someone that obviously needs to change jobs, but overall, they've been pretty good.

Answered by Steve Brauer on April 13, 2025

Broker Licensed in AZ & CA

Answered by Steve Brauer Medicare Insurance Agent
That would be dependent on who you talk to. If you're on original Medicare and you needed to call your health insurance company cuz he had a question and you couldn't find anybody to answer that question, would you find a different Insurance Company?

Answered by Robert Simm on April 11, 2025

Broker Licensed in NC, AL, AR & 15 other states

Answered by Robert Simm Medicare Insurance Agent
Experience has shown me that the easiest and quickest way to get answers is to call a licensed Medicare agent or broker. They will, more times than not, be able to answer your questions.

Answered by Kris Neupauer on May 25, 2025

Broker Licensed in MN, ND, SD & WI

Answered by Kris Neupauer Medicare Insurance Agent
Depending on what your quesitons are, you can start with a broker and then the broker can help research the answer to your questions if they don't already know the answer. They can also direct you exactly where to call which should minimize transfers.

Answered by Shannon Mayfield on May 19, 2025

Broker Licensed in ID

Answered by Shannon Mayfield Medicare Insurance Agent
I've found that if you go to www.medicare.gov site you can use the chat box to get your answers quickly and with no hassles or long hold times.

Answered by Mark Murphy on April 9, 2025

Agent Licensed in NJ, AL, CO & 9 other states

Answered by Mark Murphy Medicare Insurance Agent
I’m sorry for your difficulty with trying to reach Medicare and getting straight answers. I have two options for you:

First of all, you should consider calling during off-peak hours, which are probably early morning or late night. It helps that their hotline is available 24hrs 7 days a week, so conceivably, calling them at 1AM is going to be a better experience than 1PM.

Second, explore a local resource. Depending on your specific question, you might find help from your State Health Insurance Assistance Program (SHIP), especially with filling appeals from a denied claim. A great resource is a local Medicare insurance professional who has experience and a solid reputation. Typically, they can answer your Medicare questions from the simple to the complex.

Answered by Mark Mabaquiao on May 21, 2025

Broker Licensed in NV, AZ, CA, FL, HI & IL

Answered by Mark Mabaquiao Medicare Insurance Agent
What answer are you looking for? I can try to help you answer your questions about Original Medicare, Medicare Advantage, etc..

Answered by Johnnie Jeter on April 14, 2025

Broker Licensed in GA & OH

Answered by Johnnie Jeter Medicare Insurance Agent

Tags: Agent Interview The Medicare System

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