Don Lilly III, Medicare Insurance Broker


About Me

I'm Don Lilly III, a third-generation licensed Insurance Agent and Financial Advisor with an MBA, LUTCF, and LACP. With over 20 years of experience, I’ve dedicated my career to helping individuals and families make confident, informed decisions about Medicare, retirement, and long-term financial planning.

As the Regional Leader for the Mid-Atlantic region with Futurity First Insurance Group, I serve clients nationwide from our home office in Salem/Roanoke, Virginia. Backed by a team licensed in all 50 states, we specialize in guiding those turning 65, retiring, or navigating Medicare due to disability or changing life circumstances.

I take pride in making Medicare simple. Whether you're considering Medicare Advantage, a Medigap (Supplement) plan, or a Part D prescription drug plan, I provide clear, unbiased comparisons across top carriers to help you find the best fit for your health and your finances.

As someone raised in this profession, I bring a legacy of service, integrity, and personalized attention to every client interaction. My mission is to empower you with the knowledge and support you need—whether you’re enrolling for the first time or reviewing your options during Annual Enrollment (AEP).

What You Can Expect

🎓 Expertise from a seasoned MBA, LUTCF, LACP, and financial professional

✅ Trusted guidance from a third-generation licensed insurance agent and advisor

🌐Company Licensed in 50 states, with deep roots in Virginia, West Virginia, North Carolina, Kentucky, and Ohio

📅 Free, no-pressure consultations—available by phone, Zoom, or in person

Specialized support for veterans, federal retirees, and dual-eligible clients

🔄 Year-round service, not just during open enrollment

📍 Based in Salem/Roanoke, VA | Serving Clients in All 50 States

🔍 Search Keywords: Medicare advisor Roanoke VA, Medicare agent Roanoke VA, Don Lilly Agency, Medicare agent Salem, Medicare agent Roanoke, best Medicare plans 2025, turning 65 help, Medigap specialist near me

Get in touch with Don using this form

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My Google Reviews

10 Total Reviews   (5.0 )

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Lauren Helton
July 11, 2025

Great team of people working here. They are super friendly and knowledgeable about the industries they serve. Highly recommend them for insurance and financial services.

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Lauren Helton
July 11, 2025

Great team of people working here. They are super friendly and knowledgeable about the industries they serve. Highly recommend them for insurance and financial services.

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Katie Lilly
May 7, 2025

I have seen firsthand how much care and effort goes into running this insurance agency. The team treats every client like family—honest advice, quick responses, and a genuine commitment to helping people find the right coverage or plan. If you're looking for an agency that puts integrity and service first, I highly recommend giving them a call.

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Katie Lilly
May 7, 2025

I have seen firsthand how much care and effort goes into running this insurance agency. The team treats every client like family—honest advice, quick responses, and a genuine commitment to helping people find the right coverage or plan. If you're looking for an agency that puts integrity and service first, I highly recommend giving them a call.

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David Turner
April 22, 2025

My time at Futurity First: Don Lilly Agency has been exceptional. These guys are smart, professional, and fun to work for. They have strategies, incites, and processes that will jump start your insurance career. They know how to succeed and do it with class and a work environment filled with common sense. I feel very fortunate to be here early in my career. Shout out to DL3 - the Jig Master, and Jack Havice "The Great One".

Q&A with Don Lilly III

Answer: In many cases, yes. Medicare Advantage plans can require prior authorization for certain procedures, tests, medications, or medical equipment, although the specific requirements vary by plan. It's always a good idea to check with your plan before scheduling non-emergency services so you understand whether prior authorization is needed and what your potential costs may be.

Answer: There are definitely areas where Medicare's technology could be more modern and user-friendly. However, there have also been significant improvements over the years, including online enrollment, digital account access, and better plan comparison tools. Like many large organizations, Medicare continues to update its systems, but there's still room to make the experience simpler and more efficient for beneficiaries.

Answer: Original Medicare generally does not cover hearing aids or routine hearing aid fittings, so most people would pay for those out of pocket. However, many Medicare Advantage plans include hearing aid benefits, although the amount of coverage varies by plan. If hearing coverage is important to you, it's worth comparing those benefits before enrolling.

Answer: I like to start with the basics and explain the different parts of Medicare in plain language before talking about specific plans. Once someone understands what Original Medicare covers, what's not covered, and the difference between Medicare Supplement plans, Medicare Advantage, and Part D, the rest of the conversation becomes much easier. I also encourage questions along the way because everyone's situation is a little different.

Answer: In most cases, outpatient surgery is covered under Medicare Part B, not Part A. Part A is generally for inpatient hospital stays, while Part B covers outpatient services, including many surgeries performed at a hospital outpatient department or an ambulatory surgery center. Keep in mind that Part B deductibles and coinsurance may still apply.

Answer: A shrinking workforce could put more financial pressure on Medicare because fewer workers would be paying payroll taxes while the number of people using Medicare continues to grow. Exactly how Medicare is funded in the future will depend on decisions made by Congress, but it's a good reminder that planning for healthcare costs in retirement is important regardless of how the program changes over time.

Answer: If your wife's Blue Cross Blue Shield coverage is through her current employer and that coverage is considered creditable for Medicare, you can usually delay enrolling in Medicare Part B without a late enrollment penalty. When she retires or you lose that employer coverage, you'll generally qualify for a Special Enrollment Period to sign up for Part B. Just make sure you don't miss that enrollment window, because delaying Part B after the employer coverage ends could result in a permanent late enrollment penalty.

Answer: I don't think it's accurate to say Medicare Advantage plans are a "trap," but they aren't the right fit for everyone. The biggest mistake people make is enrolling without understanding the provider network, prior authorization requirements, out-of-pocket costs, or how the plan works if they travel. Medicare Advantage can be an excellent option for many people, but it's important to compare it carefully with Original Medicare and a Medicare Supplement plan to find the coverage that best matches your needs.

Answer: The best thing you can do is take the time to listen to your parents' concerns and help them understand their options without rushing them into a decision. Go over their doctors, medications, budget, and healthcare priorities together, and encourage them to ask questions. Having a trusted family member or knowledgeable Medicare agent involved can also make the process much less overwhelming.

Answer: IRMAA, or the Income-Related Monthly Adjustment Amount, is an extra premium some higher-income Medicare beneficiaries pay for Part B and Part D. Social Security determines whether it applies based on your tax return from about two years earlier. If your income has dropped because of retirement or another qualifying life event, you may be able to request a new determination and have your premiums reduced.

Answer: In most cases, Original Medicare does not pay for medical alert systems. However, some Medicare Advantage plans may offer them as part of their supplemental benefits for eligible members. If having a medical alert system is important to you, it's worth checking the specific benefits included with any Medicare Advantage plan you're considering.

Answer: The best way to compare plans is to enter your parent's exact medications, dosages, preferred pharmacy, and any mail-order preferences into Medicare's plan comparison tool or have a Medicare agent run the comparison. Don't focus only on the monthly premium—look at the total estimated annual cost, including deductibles, copays, coinsurance, and whether the brand-name medications are on the plan's formulary. That gives you a much better picture of which plan will actually cost the least over the

year.

Answer: Medicare Advantage plans are an alternative way to receive your Medicare benefits through private insurance companies approved by Medicare. Many plans include prescription drug coverage and may offer extra benefits like dental, vision, or hearing, while Original Medicare gives you broader access to providers nationwide who accept Medicare. Neither option is automatically better—the right choice depends on your healthcare needs, budget, travel habits, and the doctors you want to see.

Answer: One benefit of Original Medicare that many people overlook is the freedom to see any doctor or specialist in the U.S. who accepts Medicare, without needing a referral in most cases. That flexibility can be especially valuable if you travel frequently, split time between different states, or want access to a wider network of providers.

Answer: If you're already receiving Medicare because of a disability, your coverage will generally continue when you turn 65. You'll become eligible for age-based Medicare, but in most cases you won't have to re-enroll or start over. It's still a good time to review your coverage and make sure your current plan continues to meet your healthcare needs.

Answer: If you take several medications, the best approach is to compare Part D plans using your exact list of prescriptions, dosages, and preferred pharmacy. Don't just look at the monthly premium—review the plan's formulary, pharmacy network, deductibles, and estimated annual out-of-pocket costs. Spending a little time comparing plans each year can often lead to significant savings.

Answer: Medicare Part A helps cover inpatient hospital stays, but it doesn't mean every stay is covered in full. You may still be responsible for the Part A deductible and, depending on the length of your stay, additional coinsurance. It's also important to understand whether you're admitted as an inpatient or placed under observation, since that can affect how Medicare pays for your care.

Answer: Original Medicare generally does not cover medical care you receive outside the United States, with only a few limited exceptions. If you're planning to travel internationally, it's a good idea to look into travel medical insurance or check whether your Medicare Supplement plan includes a foreign travel emergency benefit. Planning ahead can help protect you from unexpected medical expenses while you're abroad.

Answer: There isn't a one-size-fits-all answer because Medicare Part D and Medicare Advantage serve different purposes. Part D provides prescription drug coverage alongside Original Medicare, while most Medicare Advantage plans combine medical and prescription drug coverage into one plan. The better choice depends on your budget, healthcare needs, preferred doctors, travel habits, and whether you value provider flexibility or lower monthly premiums.

Answer: It's never too early to start preparing for the Annual Enrollment Period (AEP), but I recommend beginning in late summer. That gives you time to review any changes to your current plan, compare your options, and make sure your doctors and medications will still be covered. Waiting until October can make the process more stressful, especially if you have multiple plans to compare.

Answer: The new Medicare Part D out-of-pocket cap is a big change because it limits how much beneficiaries have to spend on covered prescription drugs each year. For people with high-cost medications, it can provide much more predictable expenses and potentially save thousands of dollars. It's still important to compare Part D plans annually, though, because premiums, formularies, and pharmacy networks can change from year to year.

Answer: If you're already receiving Social Security benefits when you turn 65, you'll usually be enrolled automatically in Medicare Parts A and B. Your Medicare card is typically mailed to you a few months before your coverage begins. Once you're enrolled, it's still important to review whether you want to add a Medicare Part D prescription drug plan or choose a Medicare Advantage plan based on your needs.

Answer: Many people are surprised to learn that Medicare doesn't pay 100% of every healthcare expense. Depending on the type of coverage you have, you may still be responsible for deductibles, copays, coinsurance, out-of-network charges, or services that Medicare doesn't cover. That's one of the reasons it's important to choose coverage that fits your healthcare needs and review it each year.

Answer: If you're living on a limited income, there are programs that may be able to help with Medicare costs. Depending on your income and assets, you may qualify for a Medicare Savings Program to help pay your Part B premium, or the Extra Help program to reduce prescription drug costs. It's worth checking your eligibility because these programs can provide significant savings and make your healthcare much more affordable.

Answer: I think clear and honest communication is more important than simply adding more regulations. Most agents work hard to do the right thing, but consumers should receive accurate information about provider networks, prior authorization, costs, and extra benefits so they can make an informed decision. Good education and transparency go a long way toward helping people choose the plan that's right for them.

Answer: Unfortunately, this is a common misunderstanding. Many Medicare Advantage plans advertise dental benefits, but the coverage can vary quite a bit, and some plans only include preventive services like cleanings while charging more or offering limited benefits for fillings, crowns, or dentures. That's why it's important to review the plan's Summary of Benefits before enrolling and ask questions about the specific dental services you expect to use.

Answer: Medigap plans can be an excellent long-term option for many people, but they aren't automatically the best choice for everyone. One reason more people don't choose them is that they typically have higher monthly premiums than many Medicare Advantage plans. The right decision depends on your budget, healthcare needs, and how much financial predictability you want, which is why it's important to compare both options before enrolling.

Answer: The first step is to determine when you're eligible to enroll and whether you need to sign up for Medicare right away or if you can delay it because you have qualifying employer coverage. From there, review your options for prescription drug coverage, Medicare Advantage, or a Medicare Supplement plan so you can choose the coverage that best fits your healthcare needs and budget. Starting the process a few months before your 65th birthday can help everything go smoothly.

Answer: Medicare provides very limited coverage for assisted living. While it may pay for certain medically necessary services, such as doctor visits, hospital care, or short-term skilled nursing or therapy, it generally does not cover the cost of room, board, or personal care in an assisted living facility. Because of that, many people plan ahead by considering long-term care insurance, hybrid policies, or other financial resources to help cover those future expenses.

Answer: Medicare Advantage star ratings can be a helpful tool when comparing plans because they measure things like member satisfaction, customer service, preventive care, and how well the plan manages chronic conditions. While a higher-rated plan may indicate better overall performance, it's still important to make sure the plan includes your doctors, covers your medications, and fits your healthcare needs. Star ratings are a useful guide, but they shouldn't be the only factor in your decision.

Answer: Your Medicare deductibles typically reset at the beginning of each calendar year because Medicare benefits are based on an annual benefit period for most deductibles. That means even if you met your deductible late last year, you'll usually start over with a new deductible in January. It's a common surprise, so it's helpful to review the updated Medicare costs each year.

Answer: In general, the Scope of Appointment (SOA) does not have to be completed by the licensed agent personally. Administrative staff may assist with obtaining and documenting the SOA before the appointment, as long as they are not discussing plan benefits, making recommendations, or performing activities that require an insurance license. Since the question involves clients in the U.S. Virgin Islands, it's also a good idea to follow any carrier-specific procedures and local requirements that may apply.

Answer: Yes, Medicare Advantage plans can work well in rural areas, but it depends on the specific plan and its provider network. Before enrolling, it's important to make sure your local doctors, hospitals, and specialists participate in the plan and that you understand how coverage works if you need care outside your area. Taking a few minutes to review the network can help you avoid surprises later.

Answer: Yes. Medicare Advantage plans are offered by county or service area, so the plans available to you depend on where you live. Even if someone in another town has a great plan, it may not be available in your ZIP code, which is why it's important to compare the options available in your own area.

Answer: Yes, that's a common surprise. Many Medicare Advantage plans include dental benefits, but the amount of coverage and the services included can vary quite a bit from one plan to another. It's always a good idea to look beyond the word "dental" and review the annual benefit limits, covered services, and network requirements before choosing a plan.

Answer: One of the biggest misconceptions is that if someone is happy with their Medicare plan, there's no reason to review it each year. In reality, premiums, provider networks, drug formularies, and benefits can all change from one year to the next. An annual review helps make sure your plan still fits your needs and can sometimes save you money.

Answer: Absolutely. Meeting with more than one Medicare agent or broker can help you compare advice, plan options, and overall service. Just make sure you're working with licensed professionals who take the time to understand your needs instead of rushing you into a decision. Choosing someone you trust and feel comfortable working with is just as important as choosing the right Medicare plan.

Answer: In most cases, yes. If your MRI is medically necessary and covered by Medicare, your Medigap Plan N will generally help pay the remaining Medicare-approved costs after Medicare pays its share. Depending on the situation, you could still be responsible for the Part B deductible if you haven't met it yet, or any charges that Medicare doesn't cover, so it's a good idea to check with your provider if you have questions about a specific bill.

Answer: I start by learning about the person's situation before talking about plans. We discuss their doctors, prescription medications, travel habits, budget, and how comfortable they are with out-of-pocket medical costs. Once I understand what's most important to them, it's much easier to compare Medicare Advantage and Medigap and determine which option is the better fit.

Answer: A legitimate Medicare agent should be licensed in your state, be willing to answer your questions without pressuring you, and clearly explain your options. Don't hesitate to ask what companies they represent and whether they can compare multiple plans. A trustworthy agent will focus on helping you find the coverage that fits your needs rather than pushing one specific plan.

Answer: Since the Part D benefit was redesigned, the old "catastrophic coverage" phase doesn't work the way it used to. Once you reach the annual out-of-pocket maximum for covered prescription drugs, you'll generally pay nothing for covered Part D medications for the rest of the calendar year. This change makes prescription costs much more predictable, especially for people who take expensive medications.

Answer: There are good arguments on both sides, so there's no simple answer. Supporters believe expanding Medicare could increase access to healthcare and spread costs across a larger population, while others worry it could put additional financial pressure on a program that's already facing long-term funding challenges. Whether it would improve or hurt Medicare would depend on how an expansion is designed and funded.

Answer: Yes, depending on when you apply. If you're applying during your Medicare Supplement Open Enrollment Period or have a guaranteed issue right, you generally can't be denied because of your health. Outside of those situations, many insurance companies require medical underwriting, and your application could be declined based on certain health conditions.

Answer: If you've lost your Medicare card, don't panic. You can request a replacement through your Social Security account online, by calling Social Security, or by visiting your local Social Security office. If you have a Medicare Advantage or Part D plan, you should also keep your plan ID card handy since that's the card you'll typically use when receiving care.

Answer: Yes, Medicare covers ambulance transportation in certain situations when it's medically necessary and other forms of transportation would put your health at risk. Coverage depends on factors such as the type of service, where you're being transported, and whether the trip meets Medicare's requirements. If the ride isn't considered medically necessary, you may be responsible for some or all of the cost.

Answer: In many cases, yes. Most UnitedHealthcare Medicare Advantage plans cover medically necessary occupational therapy, but the exact coverage, copays, and whether you need prior authorization depend on your specific plan. It's always a good idea to review your plan's benefits or contact your plan before starting therapy so you know what to expect.

Answer: It's fair to ask why a particular plan is being recommended, and you should always feel comfortable asking questions. A good Medicare agent should take the time to understand your doctors, prescriptions, budget, and healthcare needs before making a recommendation. Neither Medicare Advantage nor Medigap is the right choice for everyone, so the recommendation should be based on what fits your situation rather than a one-size-fits-all approach.

Answer: Delaying Social Security does not mean you should delay enrolling in Medicare. If you're turning 65 and aren't covered by qualifying employer health insurance, you'll generally want to enroll in Medicare during your Initial Enrollment Period to avoid potential late enrollment penalties and gaps in coverage. Social Security and Medicare have different enrollment rules, so it's important to plan for each separately.

Answer: If you're enrolled in a Medicare Advantage plan, you should generally use your Medicare Advantage ID card when receiving care. Even though you still have your red, white, and blue Medicare card, your Medicare Advantage plan is responsible for covering your Medicare services. If a provider doesn't participate with your Medicare Advantage plan, it's a good idea to contact your plan before receiving care to understand your options and avoid unexpected costs.

Answer: One of the biggest misconceptions is that Medicare will pay for long-term custodial care, but in most cases it won't. Medicare may cover a limited stay in a skilled nursing facility after a qualifying hospital stay, but it doesn't cover ongoing assistance with daily activities over the long term. If long-term care is a concern, it's wise to start planning early by exploring options such as long-term care insurance, hybrid life insurance policies, or setting aside assets to help cover future costs.

Answer: Medicare may cover medically necessary services you receive on a cruise ship, but only in very limited situations. Generally, the ship must be within U.S. territorial waters and the doctor must be authorized to provide Medicare-covered services. If you're planning an international cruise, it's a good idea to review your coverage before you travel since Medicare usually doesn't pay for care received outside the United States.

Answer: Yes, you can have Medicare Part A and Part B without enrolling in any additional coverage, and for some people that may be enough. However, Original Medicare doesn't include prescription drug coverage, and you'll still be responsible for deductibles, coinsurance, and there's no annual limit on your out-of-pocket costs. Before deciding to keep only Parts A and B, it's a good idea to consider whether additional coverage would better fit your health needs and budget.

Answer: The terms are often used interchangeably, but there can be a difference. A Medicare agent may represent one insurance company or several, while an independent Medicare broker typically works with multiple carriers and can compare plans from different companies. The most important thing is to ask whether the person can show you multiple options or is limited to a single company's plans.

Answer: Many preventive screenings are covered by Medicare, but each one has its own eligibility requirements and recommended frequency. Some can be done during the same visit, while others may only be covered once every certain number of months or years. It's a good idea to confirm that the screenings meet Medicare's coverage guidelines so you don't end up with unexpected costs.

Answer: It's understandable to wonder about that, but those benefits are part of the plan design and must follow Medicare's rules. Some Medicare Advantage plans offer allowances, rewards, or gift card programs for completing eligible health-related activities like annual wellness visits or screenings. Rather than focusing on the extras, I always encourage people to compare the provider network, prescription coverage, and total out-of-pocket costs to make sure the plan is the right fit.

Answer: You certainly can call an insurance carrier directly, but they'll only be able to discuss their own plans. An independent Medicare agent can compare multiple companies side by side and help you evaluate which option best fits your doctors, prescriptions, budget, and healthcare needs. Having someone who can look at the bigger picture often makes the decision a lot easier.

Answer: My advice is to take it one step at a time and not feel like you have to figure everything out on your own. Start by thinking about the doctors you want to keep, the medications you take, your budget, and whether you travel frequently. Once you know what's most important to you, it becomes much easier to narrow down your options and choose a plan that fits your needs.

Answer: Yes, location can make a big difference. Medicare Advantage and Part D prescription drug plans are offered by private insurance companies and vary by county or ZIP code, so someone in another city may have access to different plans and benefits. Even Medicare Supplement premiums can vary by location, so it's important to compare the options available where you live rather than someone else's plan.

Answer: Take your time and make sure all of your personal information is accurate before submitting your Medicare application. Double-check items like your name, Social Security number, birth date, and requested effective date if applicable, since small mistakes can cause delays. If you're unsure about any part of the application, it's better to ask questions first than to guess.

Answer: In many cases, yes, you can apply to change your Medicare Supplement plan at any time during the year. However, depending on your state and your situation, you may have to answer health questions and go through medical underwriting to be approved. Some states have additional consumer protections or guaranteed issue rules, so it's important to understand what applies where you live before making a change.

Answer: Medicare covers many preventive services at no cost to you when you meet the coverage requirements and use participating providers. These can include your Welcome to Medicare visit, annual wellness visits, many screenings, and certain vaccines. Keep in mind that if you receive additional treatment or discuss a new medical problem during the same visit, you may still have out-of-pocket costs for those services.

Answer: I wouldn't say there are specific Medicare Supplement companies that everyone should avoid. Instead, I'd look at the company's rate history, financial strength, customer service, and how competitive their premiums are in your area. Since Medicare Supplement benefits are standardized, the biggest differences are often the price you pay and the experience you have with the insurer over time.

Answer: In my experience, the biggest drawback of many Medicare Advantage plans is that they typically have provider networks and may require referrals or prior authorization for certain services. They're a great fit for many people, but if you travel frequently, want the broadest choice of doctors, or expect to need a lot of specialized care, those restrictions are something to consider. The best plan is the one that matches your healthcare needs and lifestyle.

Answer: Prior authorization doesn't necessarily mean your plan is bad. Many Medicare Advantage plans require approval before certain procedures, tests, or medications to confirm they're medically necessary. It's a good idea to work with your doctor and your plan to complete the process, since getting approval ahead of time can help prevent unexpected delays or claim issues.

Answer: Yes, some Medicare rules and plan options vary by state. Original Medicare is a federal program, so the basic benefits are the same nationwide, but Medicare Advantage plans, Part D plans, Medicare Supplement premiums, and certain enrollment protections can differ depending on where you live. That's why it's important to compare the plans and rules that apply specifically in your area rather than assuming they're the same everywhere.

Answer: One of the best ways to avoid Medicare scams is to be cautious with unsolicited phone calls, emails, or people offering "free" benefits in exchange for your Medicare number. I also encourage people to review their Medicare Summary Notices and Explanation of Benefits regularly so they can spot unfamiliar charges. If something doesn't seem right, contact Medicare or your plan before sharing any personal information.

Answer: Not necessarily. A low monthly premium doesn't always mean lower overall healthcare costs. If you don't use many medical services, that plan may still work well for you. But if you're seeing doctors more often or have ongoing health conditions, the copays and other out-of-pocket costs can add up quickly. That's why it's important to look at the total cost of a plan—not just the premium—when comparing your options.

Answer: Medicare copays are the fixed dollar amounts you pay for certain healthcare services or prescriptions, and the amount depends on the type of coverage you have. Original Medicare generally uses deductibles and coinsurance more than copays, while Medicare Advantage and Part D prescription drug plans often have set copays for doctor visits, specialist appointments, and medications. It's always a good idea to review your plan's Summary of Benefits so you know what to expect before you receive care.

Answer: Most Medicare agents are paid a commission by the insurance company if you enroll in a plan, and you don't pay an extra fee for using an agent. For me, that doesn't change my recommendation. I'd rather help someone find the plan that truly fits their doctors, prescriptions, budget, and goals than recommend something that isn't in their best interest. Happy clients tend to stay with you for years, and that's far more valuable than any single enrollment.

Answer: If you travel outside the United States, it's important to know that Medicare generally doesn't cover healthcare received abroad. Some Medicare Supplement plans include a limited foreign travel emergency benefit, but many people who travel internationally also purchase a separate travel medical insurance policy for additional protection. The right option depends on how often you travel, where you're going, and how long you'll be away.

Answer: I don't think one is automatically better than the other because everyone's situation is different. Original Medicare paired with a Medicare Supplement offers more flexibility in choosing providers and more predictable out-of-pocket costs, while Medicare Advantage plans often have lower premiums and include extra benefits like dental, vision, or hearing coverage. I always recommend choosing the option that best fits your health needs, budget, travel habits, and preferred doctors—not simply the one with the lowest premium.

Answer: Simply having your health get worse does not, by itself, qualify you for a Medicare Special Enrollment Period (SEP). However, certain circumstances that may accompany a health change—such as qualifying for Medicaid, moving into or out of a skilled nursing facility or long-term care facility, or becoming eligible for other assistance programs—can create an SEP. If your situation has changed, it's worth reviewing the details to see if you qualify for one of the available enrollment opportunities.

Answer: It depends on the Medicare Advantage plan. Original Medicare generally doesn't cover routine dental care like cleanings, while many Medicare Advantage plans include some preventive dental benefits. Before switching, I'd compare not only the dental coverage, but also the provider network, medical benefits, prescription coverage, and your overall out-of-pocket costs to make sure the plan is a good fit for your needs.

Answer: Yes, you can. While many people are automatically enrolled in Medicare because they're already receiving Social Security benefits, you don't have to collect Social Security to qualify for Medicare. If you're eligible based on age or disability but haven't started Social Security yet, you can enroll in Medicare separately through Social Security when it's time.

Answer: The biggest change is that the old "donut hole" coverage gap has effectively been replaced with a simpler benefit structure that includes a $2,000 annual out-of-pocket cap for covered Part D drugs. Instead of worrying about a sudden jump in costs during the year, you'll have more predictable prescription drug expenses, especially if you take high-cost medications. That's made it much easier for many people to budget for their healthcare.

Answer: The $2,000 annual out-of-pocket cap on covered prescription drugs is a significant change because it limits how much people with Medicare Part D have to spend each year on covered medications. For those taking expensive prescriptions, it can provide much more predictable costs and help prevent difficult decisions about skipping or delaying medications because of the expense. It's one of the biggest improvements to Part D in many years.

Answer: Not necessarily. While you can switch from a Medicare Advantage plan back to Original Medicare during the Annual Enrollment Period, that doesn't automatically mean you can buy a Medicare Supplement without answering health questions. In most states, you'll have to go through medical underwriting unless you qualify for a guaranteed issue right because of a specific situation. It's important to understand the rules in your state before making the switch.

Answer: Many people are surprised to learn that Original Medicare doesn't pay 100% of your healthcare costs. Depending on the service, you may still be responsible for deductibles, coinsurance, and there isn't a limit on your out-of-pocket expenses under Original Medicare alone. That's why many people choose a Medicare Supplement or Medicare Advantage plan, along with a Part D prescription drug plan if they need medication coverage.

Answer: One of the best ways to save money on your Medicare Supplement is to compare rates from different insurance companies, since the same standardized plan can be priced very differently. If you're eligible to change plans, it's worth reviewing your options periodically because premiums change over time. Just be aware that in many states, switching plans may require medical underwriting unless you qualify for a guaranteed issue right.

Answer: Medicare scams are unfortunately very common, so it's important to be cautious. Never give your Medicare number to someone who contacts you unexpectedly, and be skeptical of unsolicited phone calls, texts, or door-to-door offers promising free benefits or equipment. I also recommend reviewing your Medicare Summary Notices or Explanation of Benefits regularly so you can spot any services or charges that don't look familiar and report them right away.

Answer: I wouldn't say one option is better for everyone because it really depends on your priorities. While many Medicare Advantage plans have a $0 premium, you may pay more when you actually use healthcare services and you'll typically have network rules to follow. A Medigap plan usually has a higher monthly premium, but it can provide more predictable out-of-pocket costs and greater flexibility in choosing providers. The right choice comes down to your health, budget, and how you like to receive care.

Answer: Unfortunately, this can happen if a provider leaves a plan's network or if the specialist wasn't in-network with the new plan to begin with. That's why I always encourage people to review not only the premiums and drug coverage, but also to double-check that their preferred doctors and hospitals are still participating before making a change. If you've already switched, it's worth seeing if you qualify for another enrollment opportunity or discussing your options with your plan.

Answer: As more Americans become eligible for Medicare, there will be increased pressure on the Medicare Part A Hospital Insurance Trust Fund because more people will be using inpatient hospital services. While there are ongoing discussions about ways to strengthen the program's long-term finances, it's a reminder of why it's important for beneficiaries to stay informed and review their coverage each year as Medicare continues to evolve.

Answer: I recommend reviewing your Medicare coverage at least once a year, even if you're happy with your current plan. It's usually time to consider a change if your prescriptions have changed, your doctors are no longer in-network, your premiums or out-of-pocket costs have increased, or your plan's benefits no longer fit your needs. A quick annual review can help make sure you're still getting the best value for your situation.

Answer: One of the biggest misconceptions I see is that Medicare covers everything. In reality, there are deductibles, copays, coinsurance, and services that Original Medicare doesn't cover, which is why many people choose additional coverage. Another common misunderstanding is that you only have one chance to make decisions, when in fact there are enrollment periods and situations where changes may be available later.

Answer: It depends on your situation. Most people can make changes during the Annual Enrollment Period each fall, but there are other opportunities as well, such as the Medicare Advantage Open Enrollment Period from January 1 through March 31 or if you qualify for a Special Enrollment Period because of a life event like moving or losing other coverage. If you're not sure whether you're eligible to make a change, it's worth reviewing your circumstances before assuming you have to wait until the next enrollment period.

Answer: If you travel often, I'd pay close attention to how a plan handles care when you're away from home. Make sure you understand the provider network, whether the plan covers routine care outside your local area, and what emergency coverage is available both in the U.S. and internationally. If you travel overseas regularly, it may also be worth looking at a Medicare Supplement plan that includes a foreign travel emergency benefit or considering separate travel medical insurance for added peace of mind.

Answer: Some Medicare seminars are genuinely educational, while others are more focused on generating sales appointments. A good seminar should explain how Medicare works, review your options, and give you useful information without making you feel pressured to enroll on the spot. If you leave with a better understanding of your choices and all of your questions answered, it was probably time well spent.

Answer: What I enjoy most about being a Medicare agent is helping people make sense of something that can feel overwhelming. It's rewarding to see the relief on someone's face when they understand their options and know they've chosen a plan that fits their doctors, prescriptions, and budget. Building long-term relationships and being there to help year after year is the best part of the job.

Answer: You may be responsible for an IRMAA (Income-Related Monthly Adjustment Amount) if your income is above certain limits set by Medicare. Social Security typically determines this using your tax return from two years ago, but if your income has gone down because of retirement or another qualifying life event, you can ask for your premium to be reviewed. It's always a good idea to verify whether the surcharge still applies to your current situation.

Answer: Caring for a loved one with Alzheimer's is hard enough without trying to sort through piles of medical paperwork. I usually recommend keeping one folder or binder for all Medicare Summary Notices, prescription receipts, and provider bills, then comparing each bill to the Medicare Summary Notice before paying it. If something doesn't make sense, don't be afraid to call the provider's billing office or your Medicare plan and ask them to explain it—catching billing errors early can save a lot of headaches.

Answer: If your income has gone down because you retired or had another major life-changing event, you may be able to have your Medicare Part B premium reduced if you're paying an Income-Related Monthly Adjustment Amount (IRMAA). You can request a new determination from Social Security by reporting the life-changing event and providing documentation of your lower income. It's definitely worth looking into, since many retirees don't realize they may qualify for a lower premium after their income changes.

Answer: Comparing Part D plans is about more than just the monthly premium. I always recommend looking at your specific medications, preferred pharmacy, and the plan's formulary because deductibles, copays, coinsurance, and pharmacy networks can vary quite a bit. A plan with a slightly higher premium can sometimes save you hundreds or even thousands of dollars over the course of the year if it offers better coverage for your particular prescriptions.

Answer: Working with a Medicare agent can save you a lot of time and help you avoid costly mistakes. A good agent can explain your options, compare plans from multiple insurance companies, and help you understand how your doctors, prescriptions, and budget fit into the decision. The best part is that you have someone to call if your needs change or you have questions down the road, instead of trying to figure everything out on your own.